Terms and Conditions

Training

SagePresence works hard to accommodate our client’s scheduling needs. Our policies allow us to keep our schedule as accurate and fair as possible to make arrangements that benefit everyone.

Down Payment

In order to formally book training dates with SagePresence, dates must be agreed upon, a contract (SOW)  signed, and a $1,000 non-refundable payment received (which will be applied to the final invoice) for each date booked.

Reserving Dates

While details and contracting are being finalized, clients may request to reserve dates on the SagePresence schedule. Depending on the situation, there are two different types of reservations that may be used. Each type of reservation has a limited duration (see the table below), at the end of which, SagePresence may release the hold and make the dates available to others.

  • HOLD—A HOLD is used when dates and times of the proposed work are known and relatively secure. The client may reserve one set of dates with a HOLD, during this time SagePresence will reserve the resources and time needed to fulfill the proposed work.

  • TENTATIVE—A TENTATIVE reservation is used when dates and times of the proposed work are not yet secure, such as if a client is checking potential dates with key stakeholders. The client may reserve up to two potential sets of dates for the proposed work as Tentative.

If SagePresence receives other requests for held dates, the holding client may be contacted to determine if the dates can be made available.